Privacy policy
This Privacy Policy describes how thebassinet.co.ke (the “site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@thebassinet.co.ke or on the phone at +254 769 181 748.
Collecting Personal Information
When you visit the site, we collect certain information about your device, your interaction with the site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device Information
- Purpose of collection - to load the site accurately for you, and to perform analytics on the site usage to optimize it.
- Source of the collection - collected automatically when you access the site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose - shared with our processor and site host.
- Personal Information collected - version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
- Order Information
- Purpose of collection - to provide products or services to you, to process your payment information, arrange for delivery, and provide you with order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of the collection - shared voluntarily by you.
- Personal Information collected - name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
- Customer Support Information
- Purpose of collection - to understand your queries and enable us to serve you better
- Source of the collection - shared voluntarily by you.
- Personal Information collected - name, address, email address, and phone number
Minors
The site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the email address or phone number provided above to request deletion. Any requests for the deletion of Personal Information will be honoured.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. Feel free to opt-out at any time as detailed in the marketing communication.
Lawful basis
We process your personal information under the following lawful bases:
- Your consent
- The performance of the contract between you and the site
- Compliance with our legal obligations
- To protect your vital interests
- To perform a task carried out in the public interest
- For our legitimate interests, which do not override your fundamental rights and freedoms
Retention
When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences, such as logins. This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the site, for instance, whether it’s their first time visiting or if they are frequent visitors. The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our site may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.