We want you to be completely satisfied with your purchase. Here is an overview of our returns and refunds policy:

Refunds

We do not process cash refunds.

Returns and Exchanges

We accept returns and exchanges on most items within 48 hours after purchase. To be eligible for a return and exchange, the item must be unused and in its original packaging. We encourage our customers to inspect the product for damage upon receipt. If you need to exchange an item for a different size or colour, please contact our customer service team within 48 hours after purchase to initiate the exchange process. We will do our best to accommodate your request based on product availability. Some items are a final sale and are not eligible for exchanges, for example, hygiene-related items.

Returns and Exchanges Delivery Cost

Delivery costs for returns or exchanges are the responsibility of the customer unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service for your return to ensure that it arrives safely at thebassinet.

If you have any questions about our refund policy or need assistance with a return or exchange, please don't hesitate to contact our customer service team. We are always here to help!

We are committed to getting your products to you as quickly and efficiently as possible. Here is an overview of our shipping policy:

We strive to process orders within the same day - for orders placed before 3 PM. Delivery of products ordered after 3 PM is made the next day excluding Sundays and public holidays.

Our delivery rates are calculated based on the region and will be calculated at checkout.

We offer free delivery for orders exceeding Kes 5,000 within Nairobi.

If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us. We are always here to help!

Yes, we do. However, at this time we deliver products to Kampala and Dar es salaam in Uganda and Tanzania respectively.